They juggled late closes, unpredictable margins, and painful rush fees that rarely paid. Sales chased volume while production drowned in batching. People cared, yet reports arrived too late to matter. The first step was humbling: map orders, listen to customers, and face delays together.
Instead of a massive system overhaul, they introduced a box score, shortened the close with checklists, and piloted a value-stream statement for large-format jobs. Frontline operators named the wastes. Finance translated experiments into contribution, giving managers courage to rebalance schedules and reduce minimum order sizes.
In three months they cut WIP by half, reduced rework, and improved on-time delivery without new headcount. Cash stabilized, pricing improved, and morale rose because wins were visible. They now invite customers to monthly walkthroughs and share learning openly, building trust that outlives any spreadsheet.
Walk the process, draw the stream, and build the first box score by hand. Establish a two-day close target with clear roles and checklists. Share the plan with the team and ask for critiques. Subscribe here to receive templates, examples, and weekly nudges to stay focused.
Stabilize rhythms: weekly box scores, daily huddles, and a standard work checklist for reconciliations. Teach contribution logic and align incentives to flow, not utilization. Invite suppliers to a short review. Post your lessons learned in the community, and ask for feedback on your next experiment.
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